A New Billing System is Coming to Angus Water Supply Corporation

Angus Water Supply Corporation is upgrading to a new water billing system designed to make managing your account simpler, faster, and more convenient. Below is everything you need to know about what's changing, what's new, and what you'll need to do.

Why We're Upgrading

Our current billing software has served us well, but it's time to move to a modern system that gives our members more control over their accounts and gives our staff better tools to serve you. This upgrade brings a new customer portal, electronic billing (e-billing), and streamlined account management — all built to reduce phone calls, paperwork, and wait times.

What's New for Members

Customer Portal

Once the new system is live, members will be able to request access to a secure online customer portal. From the portal, you'll be able to:

• View your current and past bills anytime, from any device

• Make online payments quickly and securely

• Set up recurring (automatic) payments so your bill is never late

• Report issues with your water service directly, without having to call the office

• Track your usage history over time

The portal puts your account information at your fingertips, available around the clock — not just during office hours.

Electronic Billing (E-Billing)

Members will also have the option to receive their monthly bill electronically via email instead of through the mail. E-billing means:

• Your bill arrives in your inbox as soon as it's issued

• No more waiting on postal delivery

• Easy access to a digital copy for your records

• A more environmentally friendly way to receive your statement

[An example of what the e-billing email will look like will be added here.]

If you'd like to switch to e-billing, you will need to provide the office with the email address you want your bills sent to. This is required so our team can enter it correctly into the new system. You can continue receiving paper bills by mail if you prefer — e-billing is completely optional.

Important: New Account Numbers

As part of this transition, every member will be assigned a new account number once the new billing system is fully in place. This is a necessary part of moving your account information into the new software.

A few things to know:

• Your new account number will replace your current one going forward.

• We will notify members of their new account number once the transition is complete.

• Please update any personal records, saved payment information, or notes where you have your old account number written down.

• If you have questions about your new account number once it's assigned, please contact our office and we'll be glad to help.

What You Need to Do Now

1. Decide if you want e-billing. If so, contact the office and provide the email address where you'd like your bills sent.

2. Watch for updates from Angus Water Supply Corporation regarding your new account number and the customer portal launch.

3. No immediate action is required if you're happy continuing with paper billing — you will still be transitioned to the new system and issued a new account number, but you won't need to do anything additional.

Questions?

We understand change can bring questions, and our office staff is here to help every step of the way. If you have any questions about the new billing system, e-billing, the customer portal, or your new account number, please don't hesitate to reach out.

Angus Water Supply Corporation 212 FM 739, Corsicana, TX 75109 (903) 874-6773 [email protected]

Thank you for your patience as we work to bring you a better, more convenient way to manage your water account.